![]() Dec 13, 2018 - Bottom Line: The Western Digital My Passport Wireless SSD is pricey. Buying an external hard drive for your Mac is not all that different from. Oh boy, you are in for a rough ride! I have been trying for two weeks to get High Sierra to work with my WD external drive. I started with WD tech support. Long story, but bottom line is nothing worked (I also tried the erase, restart, etc.). Then turned to Apple tech support. After extensive work with 3 techs, they finally turned me over to a Senior Advisor. He has worked with me for most of a week to no avail. As of now, I have sent a ton of systems to him (that took 3 tries and 2 days!) so he can refer the problem to their engineers. Hope to hear back from them this coming Monday (12/18/17). The problem is High Sierra. WD external drives seem to work with all previous Apple operating systems (although El Capitan was “quirky”). If the Apple engineers actually solve my problem, I will post back to this Community. In the meantime, don’t waste too much time trying to solve your problem. Nothing seems to work until Apple fixes High Sierra. The problem is definitely HIGH Sierra. My system was functioning great on Sierra but when I up graded to HIGH SIERRA the MacBook pro crashed. I had to clean the hard drive and reinstall from Maverick through to SIERRA. The MBP is now functioning OK but I am having problems backing up onto my WD 2TB external hard drive. Initially it was just NOT backing up. Now when I unlock the drive I get a message telling me there is no data stored and the drive is backing up encrypted to un encrypted. I am not a technical person, I don’t understand technical terms so need any help in plain English please. It shows that it is backing up now • Does this mean I have lost all the files? Or will they show up when the back up is completed?
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March 2019
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